Snow! Snow! Snow!
We have 4 Full-time Seasonal Resort Services Officer positions to fill within our Housekeeping Guest Services team.
If you love the outdoors and working with a positive, hard working team then come and join us at Mt Baw Baw!
The right candidate will be responsible for creating memorable moments for our guests, from first to last impressions, delivering exceptional customer service and providing the WOW factor that is Mt. Baw Baw. As a Housekeeping Attendant you will be responsible for competently performing cleaning duties by servicing accommodation areas and cleaning of public areas such as common areas and toilets and the compassion to deliver our values.
All roles are required to have flexibility with working in other departments, depending on skills. Flexibility to work weekends is also required.
Your day will typically involve:
=Cleaning of accommodation areas and public areas
=Ensuring daily tasks are actioned and completed
=Attend to guest enquiries, requests and follow up if required
What we need from you:
=Customer service experience in a similar role
=Team oriented and able to work under pressure
=Have a pleasant and out going personality
=Value and understand the importance of safety in the workplace
=Be willing to extend to further duties to ensure seamless delivery of customer experience
=Available to work weekends
=Previous alpine industry experience is advantageous but not necessary
What you get
=The rate will be as per the SARMB EA 2018, Band 1; between $21.60p/h & 27.17p/h.
=On mountain accommodation available
=Season lift and parking pass
=Staff discounts on F&B and ski / board hire
All applications must be submitted with a resume and brief covering letter.
Please note that employment is subject to a Drug and Alcohol test, police check and Working With Children check.
Commit to safety, create positive customer experience, foster innovation, conserve our natural environment, respect each other, and work as a team. We also abide by the public sector code of conduct.
You must have the right to live and work in Australia to apply for this job.
For further enquiries or a copy of the position description, please contact us via email.
All applications must be submitted with a covering letter and resume. The covering letter must include the specific position(s) you wish to apply, your location preference, i.e. Lake Mountain or Mount Baw Baw, if you are returning to the Resort, and your answer to the following questions:
1) Why you would like to work with us?
2) Give an example of when you have demonstrated exceptional customer service
3) What would you do if you had to work with a person you didn't get along with?
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