Are you a switched-on customer service professional looking to join an innovative organisation with bags of opportunity for career development? Do you love talking to customers? Get a kick out of providing the best possible client experience? Then read on...!
You'll be working at the very heart of our business, talking to customers more than anyone else in the company! As the voice of our Winning Appliances brand, this will be a busy and fast-paced role where you'll be given lots of support to set you up for success. If you love talking to customers, are a natural problem solver and want to work as part of a close-knit team with bags of opportunity to grow your career then this is the role for you!
About the role:
As a crucial member of a close-knit team, you will educate customers by sharing and demonstrating your product knowledge. Working closely with the marketing team, you will take charge of all online sales enquiries and ensure customers are provided them with the Best Shopping Experience. You will get to know our products and brands inside and out, so you can tailor each customer’s experience, and make the best possible recommendations.
What Your Day-To-Day Role Will Look Like
Be the first point of contact for our customers - ensuring the Home Clearance brand is championed and represented in the best possible light
Respond to queries regarding products, delivery, service issues and processing sales via email and phone
Invite and book potential customers to cooking demonstrations;
Review website content and ensuring all data is correct, including ensuring the live website has all cooking demonstrations dates displaying
Plan with the eCommerce team effective strategies to generate more online leads.
A Bit About You
Outstanding verbal and written communication
Excellent self organisation and time management skills
A strong focus on sales and exceeding targets
Excellent computer skills
A dynamic and proactive approach with the ability to adapt to rapid changes
Passionate about providing exceptional customer service
A strong interest and/or knowledge of Kitchen & Laundry products
And What Makes Us Awesome?
We're agile, dynamic and aim to push boundaries - on top of our century long history, we are leading the way for innovation in the Australian retail industry
You will have a meaningful impact
We are committed to providing a fun and happy workplace culture
We have table tennis, a pool table, darts board and PS4 console!
We have an outdoor deck with a Barbie - great for breakfast!
We all pitch in with our local charity - Birds of passage
Dog friendly office - furry friends welcome!
You will really be part of a family - we are a family-owned and family-run business
Our office is located on the trendy Danks Street in Redfern!
We are close to the city and public transport with some on-street parking available.
If this sounds like you, we'd love to have a chat to see to how your awesome aligns with our awesome! A cover letter to accompany your resume will be highly regarded.
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