Job Level: Front-line
Job Type: Part Time
Job Status: Permanent
The Room Attendant will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Room Attendants must understand their role as brand ambassador and provide positive brand experiences to all customers.
Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
Reports any unusual or suspicious persons/activities happening in the area of security to the manager
Reports any maintenance issues including burned out light bulbs
Puts stationary in folder along with pens and places in desk drawer
Check under bed, drawers, and closet for left behind articles and or trash
Cleans sink and fixtures
Restock all terry, soap, glasses, comment cards, coffee and other amenities
Clean coffee pots when needed, – ensures pots are plugged in
Arrange furniture following use by guests
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
No education or experience required, they will train one on one
Ability to follow instruction
Good communication skills are an asset
Workplace Hazardous Materials Information System (WHMIS) is an asset
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.
Job Application Process:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
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