Wage & Pay Grade: $15.41/hour (PG 28A); plus 10% in lieu of benefits and vacation
They are looking for hard-working and motivated individuals to join their Box Office Team and work under the direction of the Ticketing Manager.
The Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the venue such as, Concerts, Events, Tradeshows and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, than this is a perfect opportunity for you!
Why join their Team?
•Exhilarating and fun-loving culture
•Flexible work environment
•Be a part of the growth of one of Vancouver’s most iconic institutions
•Join a diverse, passionate and enthusiastic team
What will you do this year?
In your role as a Box Office Attendant, your primary accountabilities will be to:
•Conduct in-person and by-phone ticket sales using the Paciolan ticketing software which includes booking seats using a manifested seating map and ensuring patrons are informed of where their seat location is for their selected event
•Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process
•Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates
•Describe venue layouts and seating locations to patrons when answering inquiries
•Balancing and accounting for cash and charge/debit receipts for daily sales transactions
•Entering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessary
•Organizing and distributing “will call” tickets and conducting light administrative duties
•Call customers to advise of event changes and/or cancellations as required
•Perform other related duties as assigned
•Must have successful completion of Grade 12
•Must have experience with cash handling and utilizing POS machines; previous experience handling large quantities of money is considered an asset
•Previous experience with booking seats using a manifested seating map is considered an asset
•A minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an asset
•Must have advanced proficiency with Microsoft Office (Outlook, Word and Excel)
•Previous experience with ticketing software considered an asset
•Previous experience working in a Call Centre is considered an asset
•Ability to work in a fast paced environment with changing requirements with ease
•Ability to work professionally, courteously and tactfully with guests and staff internally
•Must be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and evenings
•Must be available a minimum of 3 daytime shifts per week between 9AM - 5PM (Monday - Sunday)
•Candidates must undergo a Criminal Record Check
Who are you?
•Excellent guest service skills
•Strong time-management skills
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