Position Title: Room Attendant
Schedule: As operations require, including weekends and statutory holidays
Reporting to the Housekeeping Manager and the Housekeeping Supervisor(s), the Room Attendant will provide for the comfort of guests by ensuring that guest rooms and public areas are clean and properly presented. A Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.
The key responsibilities of the Room Attendant position include but are not limited to:
-Provide 5-star customer service to all guests.
-Acknowledge and greet guests with a warm and friendly greeting.
-Perform quality cleaning to meet required quality standards within set time limits.
-Clean guest rooms: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchens and living quarters.
-Clean public areas, storage rooms, Guest Services building, and other areas assigned.
-Clean and stock linens and clean the supply room.
-Deliver and retrieve items on loan to guests. (extra pillows, kitchen supplies etc.)
-Perform rotation cleaning duties. (steam cleaning carpets, deep cleaning etc.)
-Ensure the security of guest rooms and privacy of guests.
-Answer and investigate all guest inquiries in a timely manner.
-Work closely with the Housekeeping, Guest Services and Maintenance departments to ensure guest satisfaction.
-Comply with all Resort safety guidelines and be familiar with emergency procedures.
-Perform other job-related duties and special projects assigned.
QUALIFICATIONS AND TECHNICAL EXPERIENCE
-Ability to work well unsupervised, at a fast pace while maintaining quality standards
-Ability to work cohesively with fellow colleagues as part of a team
-Excellent communication and organizational skills
-Strong interpersonal and problem-solving skills
-Highly responsible and reliable
-Impeccable grooming and presentation
-Proficient in English both verbally and in written work
-Previous Housekeeping experience is an asset
Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping, kneeling and climbing stairs when required. In addition will be required to perform repetitive tasks and stand on feet/or walk for long periods of time.
***Staff accommodation available for full-time employees***
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